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Please click the below questions for answers.
Except the clothing cleaning service, what kinds of service does Hang Lung Hakuyosha provide?
Cleaning and care service that available at Hang Lung Hakuyosha:
・Table cloth, bed sheet
・Curtain, flag
・Camping appliance, sleeping bag, tent
・Parasol
・Kimono, Yukata
・Wedding Dress

For details please read our Cleaning Service page or call our hotline 2334 0896.
Is there any recycling service for the hangers?
We will collect black hangers with printed Hang Lung Hakuyosha logo for recycling and reuse. You can get one stamp for every 5 black hangers recycling.
Points for attention before cleaning:
.If there are any accessories, like headgear or belt, you can drop box to Hang Lung Hakuyosha
as well. To ensure every items of clothing will be in the same condition and color.

.To check is there any missing items in the pocket, like cash. If there are missing items,
We will first keep it and return to our customer later on.

.If there is any stain and damage can notify our staff. We provide repairing and stain removal service.

.If there is any attention points can notify our staff to handle with care.

.For any special requirements, do not hesitate to inform our staff.
When should we clean the seasonal clothing?
After long period of time, stain becomes difficult to be cleaned. This leads to the problem of mildew and discolor, also increase the possibility of vermiculation. Hang Lung Hakuyosha suggests cleaning all seasonal clothing before storage.
Is detergent used during the dry cleaning process?
Detergent is used in dry cleaning process.
Detergent that used in laundry is to remove greasy stain.
For dry cleaning detergent is to remove water dissolvable stain and to prevent static electricity. According to various situations, the amount of detergent will be adjusted. Stain on outer is usually not dissolve.
What kinds of dirt will be stained on clothes?
Water-soluble stain
Sweat after laundry can be dissolved. To clean with suitable detergent can be removed.

Greasy stain
Greasy stain is soluble in detergent.

Insoluble stain
For stain that is neither water-soluble nor oil-soluble need special handling. To remove this kind of stain need to control the timing. In order to remain and enhance the quality, we will invited instructor for quality assurance in both laundry and dry clean.
What can we do for the stained clothing before we drop box to Hang Lung Hakuyosha?
For the stained clothes, you can first use some tissue or towel to sponge the dirt. Avoid using heat iron or dryer to handle, high temperature make stain become difficult to be removed
How to handle fur and leather products?
We are now using the Powder Cleaning to handle fur and leather products.
The fine powders can absorb greasy and dust. On the other hand, we use professional detergent in order to keep leather items in good condition.
Why there is no weigh based cleaning service?
Hung Lung Hakuyosha is a dry cleaning company that operates under the Japan Hygiene Policy. For weight based cleaning, there is possibility that clothing and underwear may be mixed together during the cleaning process. To achieve the requirements of Japan Hygiene Policy and prevent epidemic disease, there is no weight based cleaning service provided.
Franchise
We are now recruiting franchise shops. For details please contact 2334 0896.
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